Last Updated: September 25, 2025
Login.gov is a government-wide credential service provider (CSP) that allows veterans to securely access VA.gov applications and services using a unified login. Login.gov is provided by Technology Transformation Services (TTS).
Integration endpoints
Login.gov’s credential provider is initiated through their domain, secure.login.gov (requires an account for access). When a user signs into VA.gov using Login.gov, the authentication flows through eauth and then stops at secure.login.gov to allow the user to enter their credentials.
Monitoring
The following dashboards are available to monitor Login.gov performance:
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Monitor in Datadog (requires Datadog access)
Outage status and maintenance windows
Any time Pager Duty has a status other than "active" for Login.gov, a downtime notification will be displayed on the VA.gov sign-in modal and sign-in page. We also maintain a #va-identity-alerts channel, which you can use to review any current known issues. The Identity Platform team will update the teams in #identity-support when service is restored.
For planned maintenance, a banner will be displayed on the VA.gov sign-in modal and sign-in page.
Service level agreement
The Identity Platform team will communicate any CSP-related service interruptions to VA.gov application teams as promptly as possible.
Additionally, the VA.gov status page lists all systems’ operational statuses, including CSPs.
Escalation procedure
The Identity Platform team monitors system performance and inbound communications 24/7 via Pager Duty and responds within 30 minutes to any alerts.
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Reach out to us on #identity-support Monday through Friday from 9:00 a.m. to 8:00 p.m. ET.
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If you need assistance with an urgent request during weekends, holidays, or outside of regular business hours, email: component--identity-authentication-email.sy4b6pv6@ecc.pagerduty.com.
Contacts
The Login.gov integration is owned by the Identity Platform team.
Flagging the Login.gov team within our shared #logingov-public is the preferred method channel to initiate non-urgent questions and concerns. If you need to file a support ticket, use the Login.gov Zendesk portal.
Help and feedback
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Get help from the Platform Support Team in Slack.
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Submit a feature idea to the Platform.