ID.me
Last Updated: March 11, 2026
ID.me is a credential service provider (CSP) for VA.gov applications and services that allows users to verify their identity with ID.me once and seamlessly log in across websites without having to create a new login or reverify their identity.
ID.me's technology meets the federal guidelines for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative.
Integration endpoints
ID.me’s credential provider is initiated through their domain, api.id.me. When a user signs into VA.gov using ID.me, the authentication flows through eauth and then stops at api.id.me to allow the user to enter their credentials.
Monitoring
The following dashboards are available to monitor ID.me performance:
Monitor in Datadog (requires Datadog access)
Outage status and maintenance windows
Outage
When PagerDuty has a status other than "active" for ID.me, a downtime notification will be displayed on the VA.gov sign-in modal and sign-in page.
#va-identity-alerts Slack channel, has automated alerts for any current known issues.
The Identity team will manually send update in #identity-support Slack channel when service is degraded and restored.
Planned maintenance
A banner will be displayed on the VA.ogv sign-in modal and sign-in page.
ID.me has a regularly planned maintenance window from 4:00 a.m. to 6:00 a.m. ET on Saturdays.
Service level agreement
The Identity Platform team will communicate any CSP-related service interruptions to http://VA.gov application teams as promptly as possible.
Additionally, the VA.gov status page lists all systems’ operational statuses, including CSPs.
Escalation procedure
The Identity Team monitors system performance and inbound communications 24/7 via Pager Duty and responds within 30 minutes to any alerts.
Reach out to us on #identity-support Monday through Friday from 9:00 a.m. to 8:00 p.m. ET.
If you need assistance with an urgent request during weekends, holidays, or outside of regular business hours, email: component--identity-authentication-email.sy4b6pv6@ecc.pagerduty.com.
Contacts
For additional help, you can contact ID.me representatives directly by pinging them in the #idme-public slack channel, or by sending them an email. ID.me support contacts are listed in Platform Identity Team Contacts (requires access to the va.gov-team-sensitive repo).
Help and feedback
Get help from the Platform Support Team in Slack.
Submit a feature idea to the Platform.