Getting help from the Platform in Slack
To get help from someone on the Platform, use the Slack workflow in the #vfs-platform-support channel. This allows us to automate support request tracking so we can improve Platform Support over time.
If you need help, post in #vfs-platform-support. Avoid direct messaging a Platform team member or asking questions in other channels.
Before you begin
We know you’re working hard towards your deadlines and we’re here to help. Refer to our official response time policy.
Step-by-step guide
Step 1: Open the Slack shortcut menu
In the #vfs-platform-support channel, select the run shortcut icon or type /support in the message bar.
Use the #vfs-platform-support Slack channel
OR
Use the support shortcut in Slack
Step 2: Enter your support request
The support form will open in a modal (it may take a second to load).
Enter your support request information in the form.
Fill out the Slack support form
2. In the Assign to menu, select the Platform team you need help from.
Continue filling out the Slack support form
3. In the
Request topic box, select the option that most closely matches the topic of your request
Here’s more of the Slack support form
4. In the Summary of request box, provide enough information for the Platform team to respond to your request.
Examples of information to include:
URLs
Code snippets
Add a written summary of the request
Step 4: Submit your request
Your request will post to #vfs-platform-support and is assigned to the appropriate Platform team for support.
This is what a Slack support request looks like
Other shortcuts
To see a list of ways to contact the Platform for help, select Need help from Platform? from the run shortcut menu. A message will appear that’s only visible to you.
Here’s another Slack shortcut
This is the Slack support bot