Getting help from the Platform in Slack
To get help from someone on the Platform, use the Slack workflow in the #vfs-platform-support channel. This allows us to automate support request tracking so we can improve Platform Support over time.
If you need help, post in #vfs-platform-support. Avoid direct messaging a Platform team member or asking questions in other channels.
Before you begin
We know you’re working hard towards your deadlines and we’re here to help. Refer to our official response time policy.
Step 1: Open the Slack shortcut menu
Step 2: Select the Platform Support shortcut
Step 3: Enter your support request
The support form will open in a modal (it may take a second to load).
Step 4: Submit your request
Help and feedback
Create an issue ticket to suggest changes to this page