To get help from someone on the Platform, use the Slack workflow in the #vfs-platform-support channel. This allows us to automate support request tracking so we can improve Platform Support over time.

If you need help, post in #vfs-platform-support. Avoid direct messaging a Platform team member or asking questions in other channels.

Before you begin

We know you’re working hard towards your deadlines and we’re here to help. Refer to our official response time policy.

Step-by-step guide

Step 1: Open the Slack shortcut menu

In the #vfs-platform-support channel, select the lightning icon or type /support in the message bar.

OR


Step 2: Select the Platform Support shortcut

In the list of shortcuts, select Platform Support then Need Platform Support to open the form.

Screenshot showing the 'Need Platform Support' link to click to open the form

Step 3: Enter your support request

The support form will open in a modal (it may take a second to load).

  1. Enter your support request information in the form.

2. In the I need help from menu, select the Platform team you need help from.

3. In the

What is the nature of the request? box, select the option that most closely matches the topic of your request

4. In the Summary of request box, provide enough information for the Platform team to respond to your request.

Examples of information to include:

  • URLs

  • Code snippets


Step 4: Submit your request

Your request will post to #vfs-platform-support and is assigned to the appropriate Platform team for support.

Other shortcuts

To see a list of ways to contact the Platform for help, select Need help from Platform? pinned to the top of in the shortcut list. A message will appear that’s only visible to you.

Screenshot of the channel message with a button that links to the support form.