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Partner Services (Upstream Services)

Last Updated:

The following table links upstream services with their respective contact lists, maintenance notification streams, and on-call documentation. Missing data indicates gaps in this pipeline.

Shortname

Service Name

Notes

Outage/Maintenance

Mailing Lists

Contacts

On BSR?

Breakers metrics?

Monitoring

Alerting

VFT Docs

Devops Docs

Products

Source Code

Child Dependencies

Appeals

Appeals/Caseflow

 

Error log dashboard (Datadog access required)

 

OCTO slack #appeals-support

✔️ 2019-07-23

✔️ 2019-07-23

CaseflowStatus

Appeals monitors (Datadog access required)

 

 

Appeals/Caseflow

Appeals Status, Claims Status, Lighthouse

Caseflow GitHub repo

BGS, VACO

ArcGIS

ArcGIS

API not dependent on slowness due to ArcGIS as this is used in a sync job

Outage status/maintenance windows

ArcGIS contacts

No

No

ArcGIS.com

BGS

Benefits Gateway Service

No

Benefits Gateway Service

Benefits Gateway Service

Letters, Claims Status

bgs-ext (GitHub)

CorpDB

VA Corporate Database

We don’t connect directly, but we rely on systems that do

n/a

DMDC

Defense Manpower Data Center

Not an API, just a data center

n/a

DS Logon

DoD Self-Service Logon

Most common login type

Status Page is maintained by Boris Ning (VA) not DoD

No (not possible because API calls come from a browser not our servers)

DS Logon monitors

(SOCKS proxy required)

DS Logon

Login

DMDC

EOAS

Eligibility Office Automation System

EOAS contacts

✔️ 2019-07-23

✔️ 2019-07-23

Preneeds

Pre-need (GitHub)

Pre-Needs Burial (EOAS)

Pre-Needs Burial

EVSS

Enterprise Veterans Self Service Portal Platform

Outage/maintenance windows

Slack channels #evss-dev, #evss-prod

✔️ 2019-07-23

✔️ 2019-07-23

EVSS/Claims
EVSS/Common
EVSS/DisabilityCompensationForm
EVSS/Documents
EVSS/GiBillStatus
EVSS/Letters
EVSS/PCIUAddress
EVSS/ReferenceData

EVSS monitors

(SOCKS proxy required)

EVSS

EVSS

Claims Status, Appeals Status, Letters, Forms, Login

BGS

VBMS

EWIS

Enterprise Web Infrastructure Support

More of a subsystem than a 3rd party service?

EWIS contacts

n/a

EWIS monitors

(SOCKS proxy required)

EWIS (GitHub)

EWIS

Teamsite

GIDS

GIDS

GI Bill Data service

✔️ 2019-07-23

✔️ 2019-07-23

GI

GIDS

GI Bill Comparison Tool

gibct-data-service (GitHub)

Central Mail

Central Mail API (ICHMS)

✔️ 2019-07-23

✔️ 2019-07-23

CentralMail

Central Mail monitors (Datadog access required)

 

VA Platform Benefits Intake API

VA Platform Benefits Intake API

Many Forms, Lighthouse

ID.me

ID.me

Outage/maintenance windows

ID.me contacts

No (not possible because API calls come from a browser not our servers)

ID.me

DS Logon Sign In, ID.me Sign In User Profile

MHV

My HealtheVet

My Healthe Vet Maintenance Window

MHV contacts

✔️ 2019-07-23

✔️ 2019-07-23

Rx

SM (secure messaging)

MHV monitors

(SOCKS Proxy required)

MHV (GitHub)

My Healthe Vet

Letters, MHV Sign In, Prescriptions, Secure Messaging, Blue Button

MPI

Master PersonIndex

(Formerly Master Patient Index and Master Veteran Index)

Contains mostly Vets, some beneficiaries/dependents.

  • DS Logon has dependent login

  • MHV is working on dependent and caregiver access

Scheduled down times

MPI contacts

✔️ 2019-07-23

✔️ 2019-07-23

MVI

MPI monitors

(SOCKS Proxy required)

MPI (GitHub)

Master Person Index (MPI)

Disability Compensation

Pagerduty

Pagerduty

✔️ 2021-10-01

PagerDuty

Downtime Banners, Alerts

Search.gov

Search.gov

Search.gov system status

Search.gov contacts

✔️ 2019-07-23

✔️ 2019-07-23

Search/Results

Search.gov monitors

(SOCKS Proxy required)

Search.gov (GitHub)

Search.gov

Search

VA Profile

VA Profile (formerly
Vet360)

VAProfile aims to be the golden record of contact information within the VA. It does this by coordinating communication and data persistence between the following backends: MVI and CorpDB.

VET360PROD, VET360 PM

VA Profile contacts

✔️ 2019-07-23

✔️ 2019-07-23

VAProfile/Communication
VAProfile/ContactInformation

VA Profile monitors

(SOCKS proxy required)

VA Profile (GitHub)

User Profile, User Model, most forms

MPI, CorpDB

VIC

Veteran ID Card

Unused?

n/a

VIERS

Veteran Information/Eligibility Record Services

VIERS (GitHub)

Veterans ID Card, Claims Status

ADFS

Active Directory Federation Services

ADFS contacts

Active Directory Federation Services

iHub

Integration Hub

iHub (GitHub)

Integration Hub (iHub)

OKTA

✔️ 2019-07-23

✔️ 2019-07-23

OKTA

Lighthouse, not used by VA.gov

PPMS

Provider Profile Management System

✔️ 2019-07-23

✔️ 2019-07-23

PPMS

TIMS

The Imaging Management System

Deprecated? VONAPP?

TIMS (GitHub)

TIMS

VACOLS

Veterans Appeals Control and Locator System

VA Notify

SMS and Email Notification service

No

VBMS

Veterans Benefits Management System

Claim Status, Disability compensation

VEText

✔️ Vetext

VAOS

Veterans Online Application (VOA) Service

✔️ 2019-07-23

✔️ 2019-07-23

VAOS

VAMF, Lighthouse, PPMS, MPI

IAMSSOeOAuth

Identity Access and Management, Single Sign On external, Open Authorization

Yes

IAMSSOeOAuth

EWIS

 Enterprise Web Infrastructure Support Teamsite

Content Management system being replaced

n/a

Lighthouse - Decision Review

Lighthouse Appeals

✔️ DecisionReview

Notice of Disagreement, Higher level review

Central mail, Caseflow,

VHA Access

Health Care Access & Quality Information

✔️ VHA_Access_PWT

HCA

Health Care Application

✔️ HCA

GIBFT

Gi Bill Feedback Tool

In salesforce

✔️ GIBFT

Debt Management Center

✔️ Debts


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