Many, if not most, veterans use mobile devices, so we encourage testing designs on mobile and desktop.
Users can install Zoom on their phones or use the "laptop hugging method."
Perigean can recruit mobile users for you. Be sure to meet with Perigean folks before sessions to make sure everyone understands the process and that Perigean knows how to coach users and help solve technical issues.
Be prepared to walk through the technical setup for mobile (or any) testing with a Veteran if they haven't figured out the proper setup before the call begins.
Refer to this guide to learn how to use zoom for user research.
Tech assistance for mobile research sessions
Use these resources to help guide your participants through sharing screens and other technical issues during sessions.
iPhone: Start screen share
iPhone: Stop screen share
iPhone: Screen recording set-up
iPhone: Access chat
Android: Start screen share
Android: Stop screen share
Android: Share device audio
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