Learn how we do Veteran-facing research on VA.gov. Use our templates and guidelines to help you plan, facilitate, and synthesize research.

Research resources

Already started your research? Get resources to help you each step of the way.


What do I need to do to get research started?

You’ll need:

Do I need to have my prototype reviewed by the Collaboration Cycle before including it in a usability test?

Yes, if part of your plan includes showing participants a prototype, you’ll need to have the thing you're testing ready and reviewed by the Collaboration Cycle a week (minimum) before starting your research sessions. This will typically be a Midpoint Review. This will ensure that what you’re showing Veterans meets the VA.gov quality standards.

Can I use transcription software?

You may opt to use Zoom’s transcription plug-in offered by Perigean. You can use this option to support your notes, for missed words or context, but it shouldn’t be your only method of notetaking because the software may have a word or context wrong. We recommend using verbatim notes supplemented with transcription.

Learn more about taking notes and using transcription software

What do I do with my recordings?

  • As a lead researcher, it is your responsibility to download any recordings you need for synthesis and destroy the files when you are done.

  • Do NOT post your session recordings to GitHub or Slack.

  • If you want to keep a clip for communication purposes, it is YOUR responsibility as the lead researcher to strip the video clip of PII or PHI.

Learn more about recording user research sessions

How can I find the latest insights from research being conducted with Veterans?