What We Can Help With - Platform Support
Last Updated: January 9, 2025
This page outlines what the Platform Support Team can and cannot assist VFS Teams with. Use the navigation bar to the right to view details as well as examples.
Access requests
See this Slack example of an access request we do handle.
Access requests
Google Analytics: Learn how to request access to Google Analytics.
Questions/problems related to SOCKS access: Accessing Internal Tools - SOCKS
Sidekiq: Sidekiq UI Access
Flipper: Flipper UI Access
vets-api ArgoCD: Vets API on EKS Access
TestRail: Guide to TestRail
We do not grant access to Datadog, GitHub, or Azure.
See #github-information for GitHub access questions.
App setup
Being a partner and resource as you get the app running on your system.
Front-end: See Run and build VA.gov locally.
We do not do the setup for you.
Automated tests
See this Slack example of a ticket we do handle.
Automated tests
Troubleshooting relating to PRs. Before you reach out, make sure your branch is up to date and that the failures are not related to your PR.
We do not provide assistance with writing new automated tests.
CI error
See this Slack example of a ticket we do handle.
CI error
Troubleshooting and enabling checks.
We do not do any type of revamp of a CI step or the CI process overall.
Collaboration Cycle
See this Slack example of a ticket we do handle.
Collaboration Cycle
Reviewing Collaboration Cycle GitHub tickets, addressing touch points.
We do not build projects or features for you.
Console UI
Console UI
We handle questions regarding Cypress tests, pull requests, out-of-band deploys, and the deploying to staging schedule.
Datadog
See this Slack example of a Datadog ticket we do handle. See Get Access to Datadog for more information on getting access.
Datadog
Changing existing accounts from a “read only” role to a “standard role”, also known as “write access”.
We do not own Datadog and do not grant initial access. The Datadog monitoring tool is managed by the ECC team.
Design System
Design System
PRs where the Design System team is a reviewer.
If a developer is having trouble using the forms library or building a form.
If a developer is using the Design System and encounters an issue.
We do not answer general Design System questions. All questions should be posted in the #platform-design-system or #design channel.
Environments
Environments
Questions or failures in dev, staging, sandbox, prod, forward proxy, revproxy.
We do not grant direct access to prod; this is started by Support and submitted for approval by OCTO-DE.
Failed deployment
See this Slack example of a ticket we do handle.
Forms
See this Slack example of a ticket we do handle.
Forms
Behavior of forms in staging.
Google Analytics/Domo
Google Analytics/Domo
Granting access to Google Analytics and Domo via Analytics team.
Off-cycle deployment
revproxy requires OCTO-DE approval
For vets-api,vets-website,devops(including revproxy) deploys:Notifying OCTO-DE via PagerDuty for approval.
Running the off-cycle deployment.
We do not create the off-cycle deployment GitHub issue with all the required information for OCTO-DE to review. (vets-api, vets-website, devopsdeploys)
Offboarding
For information on removing a former user’s access to Platform tools , see Offboarding.
Onboarding
For information on adding a user to the VFS Team Roster located in Atlas, see Platform Orientation.
Pipeline
See Handling failed isolated application pipelines.
Platform website content
Platform website content
Intake of content update requests.
Platform website deployment/publishing
Platform website deployment/publishing
Updating support pages with current information and practices.
Pull request (PR)
See this Slack example of a PR we do handle. See Pull Request Best Practices and Submitting pull requests for approval for more information.
Pull request (PR) approvals
Pull requests of a size that can be reviewed in an hour, which is <500 lines of code.
Front-end: Reviewing PRs on vets-website and content-build where VA Platform CoP Front-end is a codeowner.
Back-end: Reviewing PRs in vets-api, vets-json-schema, vsp-infra-application-manifests, and devops repos where
backend-review-grouporPlatform-console-servicesis a codeowner.DevOps: Reviewing PRs in vets-api, vets-json-schema, vsp-infra-application-manifests, and devops repos where
VA Platform CoP DevOpsis a codeowner. Minor infrastructure related changes are okay.
PRs are evaluated based on their impact on the Platform as a whole, NOT your team-specific goals for behavior. You must test your proposed behavior with at least one new or changed test in the PR and a review from another engineer more familiar with the PR's intended goals.
Front-end/Back-end/DevOps:
Reviewing PRs where the reviewer is NOT one of the groups described to the left.
Review instance
Review instance
Issues with Jenkins and deployments.
Security
See Welcome - Security.
Security
Get your solution tested for potential technical security issues/vulnerabilities, focusing particularly on frontend-backend interactions, anything involving certificates or cookies, or any new interactions with dependent backends.
Slack
Redirecting issues to the proper channel when #vfs-Platform-support is not the correct venue.
We on the Platform do not have administrative control of Slack. You can make a request in #slack-workspace-admin
SOCKS
SOCKS
Troubleshooting access issues.
Test accounts
Test accounts
Questions pertaining to the Test User Dashboard (TUD). See Test User Dashboard Guide.
We do not create new test users.
Test failure
Test failure
Troubleshooting E2E failures on existing tests, re-running tests, inspecting failures.
We do not provide assistance writing new automated tests.
VA.gov incident
Follow the Incident Management process.
Last Updated:
Help and feedback
Get help from the Platform Support Team in Slack.
Submit a feature idea to the Platform.