Get Access to Datadog
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Datadog is a monitoring and alerting tool. This document explains the process for requesting new Datadog accounts. The ECC Team manages Datadog accounts.
Okta is an authentication portal that the VA uses to grant employees and contractors access to VA-managed tools like Jira, Confluence, and Datadog in a single unified dashboard. The DOTS Team manages Okta accounts.
Step 1: Create your Okta Account
If you are part of the DevOps CoP group on Platform, you must submit an Okta account creation ticket.
Note - Having an Okta account is no longer a preliminary step to getting Datadog access.
You no longer need to complete Step 1 before moving to Step 2.
Tip: Wait until you have your Personal Identity Verification (PIV) card to do this. Okta username should be your VA email. You can technically request these with contractor emails but will need to migrate over to VA email/PIV once acquired.
Tip: If you can access VA email using remote desktop or temporary PIV exemption that also works.
Please select your COR’s name from the dropdown. If you are unsure who your COR is, ask your program manager.
Please monitor your email after submitting this and complete the activation email once received. If your invite expires, you must ask them to resend it.
Step 2: Gain Access to Datadog
The steps below show how to submit new monitoring requests or updates to existing requests to the ECC group. This group is now responsible for all Datadog issues, such as adding or modifying user roles, Enterprise monitoring, dashboards, and alerts for an Application Service, adding or removing services or network devices, or administering other equipment to/from monitoring tasks.
Steps
Follow this link to start a Service Now Portal Application Access ticket for the person who needs access (You’ll need your login credentials.).
In the Name of Requested Application field, select Other Application.
Under the Other Application field, type "Datadog” followed by the Datadog org you are requesting access to.
For the OCTO/va.gov instance, this would be “Datadog (VA-Gov/vagov-va-datadog instance)"
For the field labeled 'Please describe the specific access level, privileges, and if this is a new or existing user,' enter either "Datadog Read Only Role" or "VFS Team Pilot Role" (the latter should be selected if the person will be creating or updating Datadog dashboards or monitors). If the person requires a different Datadog role, you should make a request to your team leadership after the account has been created.
Click the "Order Now" button.
Watch for an email to the person’s va.gov address with further instructions.
After the account is provisioned, check with the person's manager to see if there is any additional configuration that needs to be done (such as adding the user to a Datadog team).
To check the status of your ticket/request, navigate to https://yourit.va.gov/va page (You’ll need your login credentials.). View the “My Tickets” tab on the page.
Next Step
Resources
Help and feedback
Get help from the Platform Support Team in Slack.
Submit a feature idea to the Platform.