Get Access to Datadog
Overview
The VA.gov Platform’s Centralized Monitoring Solution uses a Datadog instance provided by VA OIT DevOps Transformation Services (DOTS).
This document explains the process for requesting new Datadog accounts from DOTS.
Platform users get access to Datadog by sending a request to DOTS.
Users can request access for themselves or on behalf of another user.
Note: DOTS policy is that Okta/Datadog accounts be created using va.gov email addresses. However, they'll make an exception if a new Platform user does not have access to VA email, and request that the user’s account be updated with a VA email address after 90 days.
Process
Users request access to Datadog from DOTS through Jira DevOps
Users receive an invite to DOTS Okta
Users sign in to DOTS-VA Okta to launch the Datadog application (see below)
Upon initial access, all users have a default role with Read-only (RO) permissions.
Platform support can assign other roles and additional permissions to users in Datadog.
Platform support ensures that users can access Datadog to view metrics and other assets.
Steps
Note: These instructions require a VA-issued PIV card. Alternatively, a Platform Crew team lead can fill out a request on a team member’s behalf. If you have a PIV card, but these instructions do not work, please see Troubleshooting Access to Datadog .
1 - Visit Jira DevOps using the request template HERE
2 - Sign in using your PIV card (or using your VA.gov email):
Image of sign-in window
3 - Submit a request for access to Okta and Datadog (instance name: vagov.ddog-gov.com)
Note: You need to request access to Okta and Datadog
Fill out the request with info like the following:
Summary
Requesting access to Okta and vagov.ddog-gov.com
DOTS Tools List
Select "Datadog" from the list
Description
Hello, I am a user of the VA.Gov Platform and need access to DOTS Okta and the Datadog GovCloud instance.
My COR or VA manager is: <Your COR or VA manager>
And their email is: <Your COR of VA manager>
Thank you,
<Your name>
Example request for access to Datadog and Okta
4 - Your COR or VA manager will be notified via VA email and need to approve.
5 - Check your email inbox for an invite to DOTS-VA Okta
6 - sign in to DOTS-VA Okta HERE
7 - Launch Datadog from DOTS-VA Okta under “My Apps”
Note: The app name is “vagov-va-datadog”. See below:
Image of DOTS-VA Okta dashboard
Next Step
Resources
Help and feedback
Get help from the Platform Support Team in Slack.
Submit a feature idea to the Platform.