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Get Access to Datadog

Datadog is a monitoring and alerting tool. This document explains the process for requesting new Datadog accounts. The ECC Team manages Datadog accounts.

Okta is an authentication portal, which the VA uses to grant employees and contractors access to VA managed tools like Jira, Confluence, and Datadog in a single unified dashboard. The DOTS Team manages Okta accounts.

Step 1: Create your Okta Account

If you are part of the DevOps CoP group on Platform, you must submit an Okta account creation ticket.

Note - Having an Okta account is no longer a preliminary step to getting Datadog access.
You no longer need to complete Step 1 before moving to Step 2.

Tip: Wait until you have your Personal Identity Verification (PIV) card to do this. Okta username should be your VA email. You can technically request these with contractor emails but will need to migrate over to VA email/PIV once acquired.

Tip: If you can access VA email using remote desktop or temporary PIV exemption that also works.

  1. Choose your COR’s name from the dropdown. If you aren’t sure who your COR is, ask your program manager.

  2. Make sure you monitor your email after submitting this and complete the activation email once received. If your invite expires you must ask them to resend it.

Step 2: Gain Access to Datadog

The steps below show how to submit new monitoring requests or updates to existing requests to the ECC group. This group is now responsible for all Datadog issues such as adding or modifying user roles, Enterprise monitoring, dashboards, alerts for an Application Service, or to add or remove services, network devices, or administering other equipment to/from monitoring tasks.

Steps

  1. Go to the ServiceNow Portal at ECC (Enterprise Command Center) Monitoring Services - your IT Service Portal

  2. Submit an ECC (Enterprise Command Center) Monitoring Services Ticket - yourIT Service Portal (http://va.gov)

Tip: If the link above doesn’t work for you, search for ECC

Screenshot of search results for ECC in Portal

Screenshot of search results for ‘ECC’ in Portal

  • Complete the requester information in the ticket - use the dropdowns to select the application options where available:

    • Requested for Location: Choose your closest VA location (Hint: where you got your PIV)

    • Request Reason: There’s currently not a reason that just states you need access to an existing Datadog app, so choose Change Monitoring or Change Dashboard/Alert.

    • Provide a Detailed Description of Your Business Need: Request either the read-only, standard, or admin role depending on your usage needs.

      • Example: “As a member of the VA Notify team I need standard access to thevanotify-va-datadog app to…”

    • Hosting Location:

      • Request access to the vanotify-va-datadog application (Platform) or

      • If you need access to other apps you can also list those:

        • vetext-va-datadog

        • vagov-va-datadog

        • vagov.ddog-gov

    • Application Name: Datadog for Government

    • Is this request related to an Authority to Operate (ATO?): No

    • Major Initiative: Other/Not Listed

      Screenshot of Help Desk form

      Screenshot of Help Desk form

  1. Complete the Help Desk form.

  2. Follow the remaining steps as applicable:

    1. You can attach any supporting documents such as a list of servers using the “paperclip” in the lower right-hand corner of the form.

    2. Someone on the Monitoring Design Team will contact you to discuss your requirements.

    3. To check the status of your ticket/request, please go to https://yourit.va.gov/va and click on your name in the upper right corner of the screen.

Next Step

Get Acquainted with Datadog

Resources


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