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Offboarding

Last Updated: August 11, 2025

Offboarding takes place when an individual or team is leaving the platform and will no longer have ownership of their VA products. Individual Offboarding removes credentials and access to VA products and services, while Team Offboarding ensures retention of institutional knowledge after the team leaves VA. This page covers both the individual and Team Offboarding process and includes information about applicability and instructions.

Individual Offboarding

Applicability

Individual Offboarding must be completed for every member of a team separately from Team Offboarding. Individual Offboarding may also take place if one member of a team is leaving VA, but the team is still under contract and retains ownership of their products.

Individual Offboarding applies to anybody who has access to any of the Platform tools listed on the offboarding template. This includes Platform teams, VFS teams, and other federal employees.

Ideally, the team member should submit their own offboarding before leaving. However, in the event that a team member has already left, their Product Manager, Product Owner, or Program Director can follow the instructions on this page and submit on their behalf.

Note: getting removed from Lighthouse Slack is a different process. See this page (may require special permissions) for Lighthouse Slack offboarding.

Instructions

  1. Fill out the Individual Offboarding request template.

  2. Be available to answer any questions the Platform team may have.

Team Offboarding

Applicability

Team Offboarding should be completed after Individual Offboarding tickets have been submitted.

Team Offboarding applies to teams whose contracts are ending and who will no longer provide support for any of the VA.gov products they own.

Ideally the PM or PO should submit the Team Offboarding ticket. However, any team member can follow the below instructions and submit on the team’s behalf. The Team Offboarding ticket is designed to include multiple products, therefore teams only need to complete one Team Offboarding ticket.

Review off boarding instructions. The flow then proceeds to a grouping which includes update team readme.md and product outlines, upload or link all artifacts. Then fill out team offboarding ticket. After that Platform will review the ticket and update ATLAS

Team Offboarding flow

Instructions

  1. Update the team read.md file and product outline for each product the team owns

  2. Upload or link all artifacts for each product to team directory

  3. Complete Individual Offboarding for all team members

  4. Fill out Team Offboarding request template

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