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VFS Product Directory

Veteran Facing Service (or VFS) teams create what we refer to as VFS Products, these are products that veterans, their family members and care providers have direct interaction with. This product directory provides a list of all VFS products currently in use on va.gov, as well as key information about them. It provides a way for VFS Team Members and OCTO Stakeholders to view the data currently associated with VFS products and serves as a reference for identifying what data needs to be updated. If you see any errors that need to be fixed, changes to these fields can be made by following the steps outlined here.

To learn about what information is listed in each column, see this page.

Please Note: Changes made to this page will NOT be saved. To make changes to your product's listing, see the user guide.

These are non-VA.gov products and not supported by the Platform Team. If more information is needed, please see the Product Lead in the link.

Product Directory

Product NameOCTO Product OwnerOCTO CrewVFS PMProduct LinkProduct Outline
10-10EZPatrick BatemanHealth ToolsHeather JusticeView ProductProduct Outline
10-10EZRPatrick BatemanHealth ToolsAlex SeeligView ProductProduct Outline
1095B FormLauren AlexandersonHealth ToolsN/AView ProductProduct Outline
20-10206 Privacy ActMatthew DingeeN/ATricia BakerView ProductProduct Outline
21-0845 Authorization to Disclose Personal Information to a Third PartyMatthew DingeePlatformTricia BakerView ProductProduct Outline
21-0966 Intent to file a claimMatthew DingeePlatformTricia BakerN/AProduct Outline
21-0972 Sign VA claim forms as an alternate signerMatthew DingeePlatformTricia BakerView ProductProduct Outline
21-10210 Lay/Witness StatementMatthew DingeePlatformTricia BakerView ProductProduct Outline
21-4142 Authorization to Disclose Information to the VAMatthew DingeePlatformTricia BakerView ProductProduct Outline
26-4555 Application in Acquiring Specially Adapted Housing or Special Home Adaptation GrantMatthew DingeePlatformTricia BakerN/AProduct Outline
40-0247 Presidential Memorial CertificateMatthew DingeeN/ATricia BakerView ProductProduct Outline
Accredited Representative Portal - Digital Form 21aJennifer BertschBenefit ToolsJennifer BertschView Product*Product Outline
After-visit SummaryKay Lawyer, Shane ElliottHealth ToolsN/AView ProductProduct Outline
Application for CHAMPVA (VA form 1010D)Premal ShahHealthBo AltesN/AProduct Outline
Appoint a RepresentativeJennifer BertschBenefit ToolsLindsay Li-SmithN/AProduct Outline
Appointments (formerly VA Online Scheduling)Katherine "Kay" LawyerHealth ToolsLauren ErnestN/AProduct Outline
Beneficiary Travel Self-Service System (BTSSS) Migration (aka BTSSS on VA.gov)Kay Lawyer (Eng Lead: Mark Dewey, Design Lead: Kristen McConnell)Health ToolsAyush ChakravartyN/AProduct Outline
Benefits Delivery at DischargeEmily TheisBenefit ToolsN/AView ProductN/A
Benefits HubsMichelle Middaugh (PW) and Danielle Thierry (CAIA)SitewideFran Cross (PW)N/AProduct Outline
Burial Benefits Application (21P-530)Ryan PowersBenefit ToolsAdam CaniparoliView ProductProduct Outline
Campaign Landing PageMichelle Middaugh (PW) and Danielle Thierry (CAIA)SitewideFran Cross (PW) and Terry Nichols (CAIA)N/AProduct Outline
Certificate of Eligibility (Home loan)Ryan PowersBenefit ToolsLaura SteeleView Product*Product Outline
CHAMPVA Claim form (VA form 10-7959C)Premal ShahHealthMary WangN/AProduct Outline
CHAMPVA VA Health Information Certification (VA form 10-7959C)Premal ShahHealthBo AltesN/AProduct Outline
Chapter 31 - Veteran Readiness & Employment - 28-1900Ryan PowersBenefit ToolsLaura SteeleView ProductProduct Outline
Chapter 36 - Educational and Career Counseling - 25-8832Ryan PowersBenefit ToolsLaura SteeleView ProductProduct Outline
ChatBotLuciana MoraisAccount ExperienceAlina MurphyView ProductProduct Outline
Claim Status ToolEmily TheisBenefit ToolsN/AView Product*Product Outline
Contact InformationSamara StraussAccount ExperienceTravis CahillView Product*Product Outline
Content HubN/ASitewideN/AN/AN/A
Coronavirus Research - UpdateLauren AlexandersonHealth ToolsN/AView ProductN/A
Coronavirus Research - VolunteerLauren AlexandersonHealth ToolsN/AView ProductN/A
Coronavirus VaccinationN/AHealth ToolsN/AView ProductN/A
Coronavirus Vaccination ExpansionN/AHealth ToolsN/AView ProductN/A
CVPS VERAN/AN/ARashard MurdockN/AN/A
Day of Appointment Travel Claim SubmissionKatherine 'Kay' LawyerHealth ToolsLori PuseyView ProductN/A
Debt and billsN/AN/AN/AN/AN/A
Debt LettersN/ABenefit ToolsN/AView ProductProduct Outline
Dependency Claims (21-686c, 21-674)Ryan PowersBenefit ToolsLaura SteeleView Product*Product Outline
DHP Device ConnectionAngela Gant-CurtisHealth Toolsn/aView Product*Product Outline
Direct DepositSamara StraussAccount ExperienceTravis CahillView ProductProduct Outline
Disability Comp Application (21-526 EZ)Emily TheisBenefit ToolsN/AView ProductProduct Outline
Discharge Upgrade WizardMichelle MiddaughSitewideFran CrossView ProductProduct Outline
Education Benefits Application (22-1990)Riley RossEducation Product LineN/AView ProductN/A
Education Benefits Authenticated Transfer Application (22-1990e)Riley RossEducation Product LineN/AView Product*Product Outline
Education Change of Program or Training Application (22-1995)Riley RossEducation Product LineN/AView ProductN/A
Education LettersRiley RossEducation Product LineN/AView Product*Product Outline
Enrollment VerificationRiley RossEducation Product LineN/AView Product*Product Outline
Facility LocatorMichelle MiddaughSitewideMichael SkinnerView ProductProduct Outline
Financial Status Report (FSR)Denise CoveyducAccount ExperienceTom DavisView ProductProduct Outline
Find a RepresentativeJennifer BertschBenefit ToolsLindsay Li-SmithView ProductProduct Outline
Find a VA FormMichelle MiddaughSitewideFran CrossView ProductProduct Outline
Find a Yellow Ribbon ToolEmily TheisBenefit ToolsCassidy BeachView ProductProduct Outline
Foreign Medical Program Claims Submission (VA form 10-7959f-2)Premal ShahHealthMary WangN/AProduct Outline
Foreign Medical Program Registration (VA form 10-7959f-1)Premal ShahHealthMary WangN/AProduct Outline
GI Bill Comparison ToolDarla van NieukerkEducation Product LineN/AView ProductProduct Outline
GI Bill Feedback ToolDarla van NieukerkEducation Product LineN/AView ProductN/A
Global VA.gov Header & Footer (including injected header)Danielle Thierry: content; Matt Dingee: markup; Michelle Middaugh: Design/Research & Injected header processSitewideCarol Wong: markup; Fran Cross: Design/Research & Injected header processN/AProduct Outline
Health Care QuestionnaireN/AHealth ToolsN/AView ProductProduct Outline
Higher Level ReviewEmily TheisBenefit ToolsSade RagsdaleView ProductProduct Outline
IdentityTom BlackAccount ExperienceMike KingView ProductN/A
Income Limits applicationMichelle MiddaughSitewideFran CrossView ProductProduct Outline
Inherited ProofingTom BlackAccount ExperienceMike KingView ProductN/A
Language Assistance & Resource PagesN/AN/AN/AN/AN/A
LettersN/ABenefit ToolsN/AView Product*Product Outline
LoginTom BlackAccount ExperienceMike KingView ProductN/A
MedalliaN/AN/AN/AN/AN/A
Medical Copays (MCP)Denise CoveyducAccount ExperienceN/AView ProductProduct Outline
MHV Medical RecordsMarci McGuireHealth ToolsBryan RileyView ProductProduct Outline
MHV MedicationsKatherine LawyerHealth ToolsTanner BirdView ProductProduct Outline
MHV Secure MessagingJanie Tankard CarnockHealth ToolsBryan RileyView ProductProduct Outline
My Education BenefitsRiley RossEducation Product LineN/AView Product*Product Outline
My VASamara StraussAccount ExperienceAnastasia JakabcinView Product*Product Outline
MyHealtheVet on VA.govPatrick BatemanHealthWesley RoweView ProductN/A
Notification settingsChante Lantos-SwettAccount ExperienceTravis CahillView ProductProduct Outline
Outreach EventsMichelle MiddaughSitewideFran CrossView ProductProduct Outline
Patient Check-inKay LawyerHealthLori PuseyView ProductProduct Outline
Patient Pre-Check-inKatherine "Kay" LawyerHealth ToolsLori PuseyView ProductProduct Outline
Pension Benefits Application (21P-527EZ)Ryan PowersBenefit ToolsAdam CaniparoliView ProductProduct Outline
Pre-need BurialKay LawyerHealthLori PuseyView ProductProduct Outline
ProfileChante Lantos-SwettAccount ExperienceTravis CahillView ProductProduct Outline
Program of Comprehensive Assistance for Family Caregivers ApplicationPatrick BatemanHealth ToolsHeather JusticeView ProductProduct Outline
Rated DisabilitiesN/AN/AN/AView ProductN/A
Representative Status WidgetJennifer BertschBenefit ToolsLindsay Li-SmithView ProductProduct Outline
Request a Board Appeal VA Form 10182Zach GoldfineCross-Benefits CrewSade RagsdaleView ProductProduct Outline
Resources & SupportMichelle Middaugh (PW) and Danielle Thierry (CAIA)SitewideFran Cross (PW) and Terry Nichols (CAIA)View ProductN/A
SearchMichelle MiddaughSitewideFran CrossView ProductProduct Outline
Simple Forms PatternsN/AN/AN/AN/AN/A
Specially Adapted Housing GrantMatthew DingeePlatformN/AView ProductN/A
Supplemental Claim Form (20-0995)Amy LaiBenefit ToolsN/AView Product*Product Outline
Supply Reordering ToolYasmine YohannanHealthN/AView ProductProduct Outline
TOE BenefitsN/AN/AN/AN/AN/A
VA Education LettersN/ANoneN/AView ProductProduct Outline
VA Medical Centers (VAMCs)Michelle MiddaughSitewideMichael SkinnerView ProductProduct Outline
VA NotifyDave ConlonAccount ExperienceMelanie JonesN/AProduct Outline
VA ProfileSamara StraussAccount ExperienceN/AView ProductN/A
VA.gov HomepageDave ConlonSitewideFran CrossView ProductProduct Outline
Verify your enrollment (MGIB)Emily TheisBenefits ToolsCassidy BeachView ProductProduct Outline
Vet CentersMichelle MiddaughSitewideMichael SkinnerView ProductProduct Outline
Veteran ID Card ApplicationLisa KoenigsburgVeteran Experience Services Product LineN/AView ProductProduct Outline
Veteran Status CardJeff BarnesSitewideMegan Commons (web); Jennifer Brown (mobile)View ProductProduct Outline
Veterans Crisis Line (VCL) Seamless CallAndrea SchneiderN/AN/AN/AN/A
Veterans Crisis Line modalMichelle MiddaughN/AFran CrossN/AN/A
View My Payment HistoryN/AN/AN/AN/AProduct Outline

*This Product Link may require authentication, please contact the Product Owner for more details.


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