Virtual Agent Chatbot | VA Platform documentation

Summary

Product Name	Virtual Agent Chatbot
Product Root URL	www.va.gov/contact-us/virtual-agent
Team Name	VA Chatbot
Deployment Status	Maintained
Product Outline	https://va.ghe.com/software/va.gov-team/blob/master/products/virtual-agent/product/product_outline.md
Documentation	https://va.ghe.com/software/va.gov-team/blob/master/products/virtual-agent/README.md

Measurement & Monitoring

Analytics Category

Content

Team & Ownership

Team ID	21002
Portfolio	Digital Experience
OCTO Crew	Content, IA, and Editor Experience
Business Owner	None
Owned	true

Features

Code & Repositories

Path to Code	src/applications/virtual-agent
Frontend Code Repository	vets-website
Backend Code Repository	vets-api
Other Code Repositories	va-virtual-agent
Github Product Label	Virtual-Agent
Github Team Label	vfs-virtual-agent-chatbot

Technical Details

Product ID	7059158c-2c5e-4ddb-9ba7-391ba7f5e54e
LOA	1
Endpoints Provided
Endpoints Consumed	/virtual_agent_claim_letters /virtual_agent_appeal /virtual_agent_token /virtual_agent_token_msft /virtual_agent_token_nlu /virtual_agent_jwt_token /virtual_agent_speech_token v0/virtual_agent/claims v0/virtual_agent/virtual_agent_claim v0/virtual_agent/appeal
Cross Product Dependencies

Testing & Quality (restricted)

Note: Use this form to update these restricted fields.

Has Unit Tests	true
Has E2E Tests	true
Testrail Project ID	43
Package Dependencies	@datadog/browser-logs @department-of-veterans-affairs/component-library/contacts @department-of-veterans-affairs/component-library/dist/react-bindings @department-of-veterans-affairs/platform-monitoring/record-event @department-of-veterans-affairs/platform-user/SignInModal @department-of-veterans-affairs/platform-utilities/api @department-of-veterans-affairs/platform-utilities/environment @department-of-veterans-affairs/platform-utilities/featureFlagNames @department-of-veterans-affairs/virtual-agent/webchat/sass/virtual-agent.scss @reduxjs/toolkit @testing-library/react @testing-library/react-hooks botframework-webchat chai classnames dompurify lodash markdown-it markdown-it-link-attributes mocha platform/monitoring/Datadog platform/polyfills platform/startup platform/utilities/feature-toggles platform/utilities/feature-toggles/featureFlagNames platform/utilities/feature-toggles/useFeatureToggle prop-types react react-device-detect react-dom/test-utils react-redux react-router redux redux-mock-store redux-thunk sinon ~/platform/site-wide/user-nav/actions

Contract

Launch Date

03/02/2022

Last updated: July 13, 2026

Changes made to this page will NOT be saved. To make changes read the user guide then use a GitHub issue form to make changes.