Last Updated: August 11, 2026
Based on the information you provide at Kickoff, your team will get a custom Collaboration Cycle ticket with the touchpoints needed for your project. When you’re ready to schedule your Collaboration Cycle touchpoints, review this guidance to prepare.
Overview
|
Touchpoint |
Description |
Format |
Owner |
Waiver process |
|---|---|---|---|---|
|
This touchpoint kicks off the Collaboration Cycle and provides the Governance and Content and Information Architecture and Accessibility Digital Experience (ADE) teams with information about your initiative or product. |
Asynchronous Collaboration Cycle Request ticket. |
Governance Team |
No |
|
|
This touchpoint helps align government leadership across our teams and open lines of communication. |
Synchronous 30-minute meeting. |
VA.gov Core Team Practice Area Leads |
No |
|
|
This touchpoint is to ensure you’re building a product that meets VA.gov standards. |
Synchronous 30-minute meeting. |
Governance Team |
||
|
This touchpoint is to ensure you’re building a product that meets VA.gov Engineering and Security standards before you’ve started building your product. |
Synchronous 30-minute meeting. |
VA.gov Core Team Engineering and Security stakeholders |
||
|
This touchpoint is to ensure you’re building a product that meets VA.gov standards. |
Synchronous 30-minute meeting or asynchronous review. |
Governance Team |
||
|
This touchpoint is to set up or review Veteran-facing research initiatives on VA.gov. |
Asynchronous review. |
VA.gov Core Team Research Lead |
||
|
This touchpoint is to begin Google Analytics setup so we can understand how Veterans are using VA.gov. |
Asynchronous review. A synchronous 30-minute meeting may be requested by the Analytics & Insights Team. |
Analytics & Insights Team |
No |
|
|
This touchpoint is to ensure VA contact center representatives are prepared to answer questions and help Veterans troubleshoot new tools or services on VA.gov. |
Asynchronous review. |
Veteran Support Team |
No |
|
|
This touchpoint is to ensure your product is meeting VA.gov Experience Standards, VA.gov Platform QA Standards, and VA.gov Platform Engineering and Security Standards. Teams complete either this touchpoint or an Engineering and Security Staging Review, not both. |
Synchronous 30-minute meeting. |
Governance Team |
No |
|
|
This touchpoint is to ensure work with no visible changes to the Veteran experience meets VA.gov Engineering and Security Standards and the applicable QA Standards.
|
Synchronous 30-minute meeting. |
Platform Engineering Team |
No |
Help and feedback
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Get help from the Platform Support Team in Slack.
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Submit a feature idea to the Platform.