Touchpoints
When you’re ready to schedule your recommended Collaboration Cycle touchpoints, review the guidance outlined in each of the touchpoint documents to prepare.
Platform practice area table
This table shows which Platform practice area reviewers are involved in the various Collaboration Cycle touchpoints.
✔ = participates
| Design intent | Sitewide CAIA Intake Request | Midpoint review | Research review | Analytics Request | Contact center review | Staging review | Privacy, security, infrastructure readiness review |
|---|---|---|---|---|---|---|---|---|
Accessibility | ✔ |
| ✔ |
|
|
| ✔ |
|
Analytics |
|
|
|
| ✔ |
| ✔ |
|
Contact Center |
|
|
|
|
| ✔ |
|
|
Content | ✔ | ✔ | ✔ |
|
|
| ✔ |
|
Design | ✔ |
| ✔ |
|
|
| ✔ |
|
External (OTCO) | ✔ |
| ✔ | ✔ |
|
| ✔ |
|
Information Architecture | ✔ | ✔ | ✔ |
|
|
| ✔ |
|
Product |
|
|
|
|
|
|
|
|
Research |
| ✔ |
|
|
| |||
QA |
|
| ✔ |
|
|
| ✔ |
|
Security |
|
|
|
|
|
|
| ✔ |
Help and feedback
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