Touchpoints
Last Updated: October 23, 2024
When you’re ready to schedule your recommended Collaboration Cycle touchpoints, review the guidance outlined in each of the touchpoint documents to prepare.
Overview
Touchpoint | Description | Format | Owner | Required or Optional |
|---|---|---|---|---|
This touchpoint kicks off the Collaboration Cycle and provides the Governance and Sitewide CAIA teams with information about your initiative or product. | Asynchronous Collaboration Cycle Request ticket. | Governance Team | Required | |
This touchpoint is to align OCTO-DE, Governance, and VFS team members before the Collaboration Cycle begins. | Synchronous 30-minute meeting. | OCTO-DE Practice Area Leads | Required | |
This touchpoint is to ensure you’re building a product that meets VA.gov standards before you’ve done any high-fidelity work on artifacts or prototypes. | Synchronous 30-minute meeting. | Governance Team | Optional | |
This touchpoint is to ensure you’re building a product that meets VA.gov Engineering and Security standards before you’ve started building your product. | Synchronous 30-minute meeting. | OCTO-DE Engineering and Security stakeholders | Required | |
This touchpoint is to ensure that all editor-facing development is carried out with UX consistency, using CMS Drupal best practices. | Asynchronous review. We may request an asynchronous 30-minute meeting for review. | CMS Team | Optional | |
This touchpoint is to confirm your prototype or mockup aligns with existing VA.gov patterns and standards and to ensure your product is ready for successful research activities. | Synchronous 30-minute meeting or asynchronous review. | Governance Team | Optional | |
This touchpoint is to set up or review Veteran-facing research initiatives on VA.gov. | Asynchronous review. | OCTO Research Lead | Optional | |
This touchpoint is to begin Google Analytics setup so we can understand how Veterans are using VA.gov. | Asynchronous review. A synchronous 30-minute meeting may be requested by the Analytics & Insights Team. | Analytics & Insights Team | Optional | |
This touchpoint is to ensure VA contact center representatives are prepared to answer questions and help Veterans troubleshoot new tools or services on VA.gov. | Asynchronous review. | Veteran Support Team | Optional | |
This touchpoint is to ensure your product is meeting VA.gov Experience Standards and VA.gov Platform QA Standards. | Synchronous 30-minute meeting. | Governance Team | Requried | |
This touchpoint is to ensure your feature meets Platform's privacy and security standards. | Asynchronous review. A synchronous 30-minute meeting may be requested by the Platform Security T | Platform Security | Required |
Help and feedback
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