Last Updated: August 3, 2026
Based on the information you provide at Kickoff, your team will get a custom Collaboration Cycle ticket with the touchpoints needed for your project. When you’re ready to schedule your Collaboration Cycle touchpoints, review this guidance to prepare.
Overview
|
Touchpoint |
Description |
Format |
Owner |
Waiver process |
|---|---|---|---|---|
|
This touchpoint kicks off the Collaboration Cycle and provides the Governance and Content and Information Architecture and Accessibility Digital Experience (ADE) teams with information about your initiative or product. |
Asynchronous Collaboration Cycle Request ticket. |
Governance Team |
No |
|
|
This touchpoint helps align government leadership across our teams and open lines of communication. |
Synchronous 30-minute meeting. |
OCTO Digital Experience Practice Area Leads |
No |
|
|
This touchpoint is to ensure you’re building a product that meets VA.gov standards. |
Synchronous 30-minute meeting. |
Governance Team |
||
|
This touchpoint is to ensure you’re building a product that meets VA.gov Engineering and Security standards before you’ve started building your product. |
Synchronous 30-minute meeting. |
OCTO-DE Engineering and Security stakeholders |
||
|
This touchpoint is to ensure you’re building a product that meets VA.gov standards. |
Synchronous 30-minute meeting or asynchronous review. |
Governance Team |
||
|
This touchpoint is to set up or review Veteran-facing research initiatives on VA.gov. |
Asynchronous review. |
OCTO Research Lead |
||
|
This touchpoint is to begin Google Analytics setup so we can understand how Veterans are using VA.gov. |
Asynchronous review. A synchronous 30-minute meeting may be requested by the Analytics & Insights Team. |
Analytics & Insights Team |
No |
|
|
This touchpoint is to ensure VA contact center representatives are prepared to answer questions and help Veterans troubleshoot new tools or services on VA.gov. |
Asynchronous review. |
Veteran Support Team |
No |
|
|
This touchpoint is to ensure your product is meeting VA.gov Experience Standards and VA.gov Platform QA Standards. |
Synchronous 30-minute meeting. |
Governance Team |
No |
Help and feedback
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Get help from the Platform Support Team in Slack.
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Submit a feature idea to the Platform.