Contact us
There are multiple people on the Governance Team and other teams that support the Collaboration Cycle.
Questions
First time working with us? Review the guidance in Collaboration Cycle Kickoff. If you’re able to answer all the questions, then submit a Collaboration Cycle Request ticket per the guidance provided to find out which touchpoints we recommend for your product.
Ready to schedule a touchpoint? Follow the guidance for each touchpoint under Collaboration Cycle Touchpoints.
Have a question for one of our practice area specialists? Sign up for our weekly Office Hours listed in the platform office hours calendar.
Need immediate assistance? Reach out using the Slack support workflow on the #vfs-platform-support channel.
Platform teams supporting the Collaboration Cycle
Governance
Accessibility: Brian DeConinck
Content: Rebecca Ferguson
Design: Allison Christman
Information Architecture (IA): Erin White
Product Manager: Shira Goodman
Quality Assurance (QA): Ian Harrison
Analytics & Insights
Product Manager: Michelle Dooley
Platform Security
Product Manager: Jesse House
Other teams supporting the Collaboration Cycle
Veteran Support
Contact Center Lead: Kimberley Monroe-Daniels
Product Manager: Anita Middleton
Sitewide CAIA
Project manager: Terry Nichols
Scrum master: Lily Strelich
Accessibility: Sara Smith
Information Architect (IA): Kristin Ouellette Muskat
Managing editor (Content): Laura Willwerth
OCTO Practice Area Leads
Accessibility: Martha Wilkes
Design: Matthew Dingee
Content: Danielle Thierry & Beth Potts
Information Architecture (IA): Mikki Northuis
Research: Shane Strassberg
Security: Ray Wang
Help and feedback
Get help from the Platform Support Team in Slack.
Submit a feature idea to the Platform.