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Last Updated: May 5, 2025
This document lists the members of the Governance Team as well as the other teams that support the Collaboration Cycle.
Questions
First time working with us? Review the guidance in Collaboration Cycle Kickoff. If you’re able to answer all the questions, then submit a Collaboration Cycle Request ticket per the guidance provided to find out which touchpoints we recommend for your product.
Ready to schedule a touchpoint? Follow the guidance for each touchpoint under Collaboration Cycle Touchpoints.
Have a question for one of our practice area specialists? Sign up for our weekly Office Hours listed in the platform office hours calendar.
Need immediate assistance? Reach out using the Slack support workflow on the #vfs-platform-support channel.
Feedback
We strive for continuous improvement of the Collaboration Cycle process, and ask for feedback after each touchpoint. Please complete our feedback survey at any point during your team’s participation in the Collaboration Cycle.
Platform teams supporting the Collaboration Cycle
Governance
Accessibility: Brian DeConinck
Content: Keegan Kitagawa-Bosch
Design: Allison Christman
Information Architecture (IA): Erin White
Product Manager: Shira Goodman
Quality Assurance (QA): Ryan Smith
Analytics & Insights
Product Manager: Adam Oyenuga
Platform Security
Product Manager: Kelly Argyros
CMS
Product Lead: Grace Kretschmer Tran
Engineering: Tim Cosgrove
Other teams supporting the Collaboration Cycle
Veteran Support
Contact Center Lead: Kimberley Monroe-Daniels
Product Manager: Anita Middleton
OCTO Design Practice Area Leads
Accessibility: Martha Wilkes
Design: Matthew Dingee
Content: Danielle Thierry
Information Architecture (IA): Mikki Northuis
Mobile: Ryan Thurlwell
Research: Shane Strassberg
OCTO Engineering and Security Leads
Lead Engineer, Veterans-Facing Platforms: Steve Albers
Platform Engineer: Andrew Mo
Security: Ray Wang
Help and feedback
Get help from the Platform Support Team in Slack.
Submit a feature idea to the Platform.