First time working with us? Review the guidance in Collaboration Cycle Kickoff. If you’re able to answer all the questions, then submit a Collaboration Cycle Request ticket per the guidance provided to find out which touchpoints we recommend for your product.
Ready to schedule a touchpoint? Follow the guidance for each touchpoint under Collaboration Cycle Touchpoints.
Have a question for one of our practice area specialists? Come to our weekly Office Hours listed in the platform office hours calendar.
Need immediate assistance? Reach out using the Slack support workflow on the #vfs-platform-support channel.
Platform teams supporting the Collaboration Cycle
Accessibility: Brian DeConinck
Content: Cheryl Evans
Design: Allison Christman
Information Architecture (IA): Sara Sterkenburg
Product Manager: Shira Goodman
Quality Assurance (QA): Ian Harrison
Analytics & Insights Team
Product Manager: Michelle Dooley
Platform Engineer Lead: Clint Little
Other teams supporting the Collaboration Cycle
Contact Center Team
Contact Center Lead: Kimberley Monroe-Daniels
Product Manager: Jason Woodman
Sitewide Content & IA
Project manager: Randi Hecht
Information Architect (IA): Joni Chan
Managing editor: Laura Willwerth
OCTO Practice Area Leads
Accessibility: Martha Wilkes
Design: Matthew Dingee
Content: Danielle Thierry & Beth Potts
Information Architecture (IA): Mikki Northuis
Research: Shane Strassberg
Security: Thomas Delrue
Help and feedback
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