Questions

  • First time working with us? Review the guidance in Collaboration Cycle Kickoff. If you’re able to answer all the questions, then submit a GitHub ticket per the guidance provided to find out which touchpoints we recommend for your product.

  • Ready to schedule a touchpoint? Follow the guidance for each touchpoint under Collaboration Cycle Touchpoints.

  • Have a question for one of our practice area specialists? Come to our weekly Collaboration Cycle Office Hours listed in the Collaboration Cycle Calendar.

  • Need immediate assistance? Reach out using the Slack support workflow on the #vfs-platform-support channel.

Platform teams supporting the Collaboration Cycle

Governance Team

Product Manager: Shira Goodman

Delivery Manager: Chase Kirby

Design: Allison Christman & Sean Sewell

Content: Cheryl Evans

Information Architecture (IA): Jim Ryan

Quality Assurance (QA): Dariusz Dzien

Accessibility: Brian DeConinck & Sarah Koomson

Research: Clayton Zook

Analytics & Insights Team

Product Manager: Michelle Dooley

Platform Security

Platform Security Lead: Troy Mosher

OCTO-DE Security Lead: Thomas Delrue

Other teams supporting the Collaboration Cycle

Contact Center Team

Product Manager: Jason Woodman

Contact Center Lead: Kimberley Monroe-Daniels

Sitewide Content & IA

Content Leads: Danielle Thierry & Beth Potts

IA Lead: Mikki Northuis