You know what you want to measure. Great! But now what? You can work with us to track and request access to metrics. Here is the current data that is available to measure on VA.gov:

Platform data sources

Data

Data Source

Description

Currently In Domo?

Which team owns this data?

Website interactions

 

Google Analytics

Attribution, behavior, & conversions 

Analytics & Insights

VA Notifications

VA Alert system

 

VA Notify

Satisfaction

 

ForeSee

VA.gov-wide survey data

Will be replaced by Medallia.

(manually imported)

Contact Center

Medallia

VA.gov survey data. Replacing ForeSee.

✅ 

(manually imported)

Contact Center

Health & monitoring

 

 

 

 

*Contact Center

CRM data from various VA Contact Centers

(manually imported) 

Contact Center

Grafana Loki

Backend system metrics (aggregations and indexing logs) from Prometheus

 

Operations, Back End Tools

DataDog

Backend system metrics. Replacing Grafana.

 

Operations, Back End Tools

Speedcurve

Front end performance monitoring

 

Front End Tools

Github Actions

CI/CD information. Developer workflow automation.

 

Front End Tools, Testing Tools, Operations

AWS Cloudwatch

Monitoring and observability service

Will be replaced by Loki.

 

Operations, Back End Tools

TestRail

Test case management 

 ✅

 Testing Tools

Want to see this all in one place? We use a Business Intelligence (BI) tool called Domo to pull the data from these different sources into a single view. We recommend requesting a KPI dashboard to easily track your KPIs in one place.

Platform resource links:

External resource links: