Last Updated: 9/9/2026
The Veteran Support team provides Tier 3 support for escalations from VA contact centers. The team works directly with Veterans and VFS teams to help resolve issues they are experiencing on VA.gov.
You can find us using the #vsp-contact-center-support Slack channel.
Veteran Support Team Overview
Response Policies
To request assistance from the Veteran Support team, post in the #vsp-contact-center-support channel on Slack. We acknowledge all inquiries and respond within 3 hours.
Hours of Operation
Our standard hours are 8:00 a.m. to 6:00 p.m. ET, Monday through Friday. You can also schedule a visit during our Office Hours on Wednesdays from 3:00 to 3:30 p.m. ET.
Outside of Office Hours
The Veteran Support team does not provide 24/7 service. If your request is urgent, please Slack #vsp-contact-center-support, then tag @Kimberley Monroe-Daniels and @Steven Tarlow for time-sensitive requests.
Help and feedback
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Get help from the Platform Support Team in Slack.
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Submit a feature idea to the Platform.