Give Feedback about Platform Products or Services
Welcome
This page will help you understand what kind of feedback you can provide to the Platform, what the process entails, and how this feedback will be used.
What is this?
The Platform is expanding how it collects input from VFS team members (people using Platform products or services in their work), in an effort to get the most current and detailed perspectives possible. We are adding a new, always-available Platform Feedback mechanism for collecting specific feedback whenever it’s convenient for VFS team members, such as when they’re actually experiencing a problem.
WHAT’S THE DEAL BETWEEN THIS AND THE PLATFORM SATISFACTION SURVEY? DON’T WE ALREADY DO THAT?
Good question! The Platform Satisfaction Survey will continue on a quarterly schedule, allowing us to learn how VFS team members rate general Platform areas. However, the new Platform Feedback survey in Slack is intended to give VFS team members a place to speak about an issue specifically. In addition, it will remain open at all times, not just once a quarter.
How the new Platform Feedback Process adds a way to give immediate feedback in Slack
The new Platform Feedback survey in Slack allows VFS team members to directly provide information about issues with Platform products and services as they encounter them, which in turn allows Platform to rapidly learn about the most problematic issues to address. They’re encouraged to share any pain points, frustrations, compliments, and suggestions. This helps the Platform know what’s not working and how to prioritize improving their work environment.
How to give feedback in Slack
From bookmark in #vfs-platform-support
Navigate to the #vfs-platform-support channel in Slack and find the Platform Feedback bookmark (see images below). You may not be able to see this part of Slack if your Slack window is too narrow, so widen your Slack window if you need to.
How to locate the Platform Feedback form in the vfs-platform-support channel in the DSVA Slack
Click on the bookmark, which will open the survey in Slack.
Fill the survey out and submit!
For power users! From within any channel
Simply start typing “/platformfeedback” and then click on the Platform Feedback workflow highlight when it appears.
This will summon the same feedback form without you having to leave the channel you’re currently using.
Summoning the Feedback form using a slash command in any channel
Why might VFS team members want to give feedback about the Platform?
By giving this feedback about issues as they encounter them, they help us uncover blockers. These might be:
A specific process is slow, flawed, or they’d like to see it improve in some specific way.
They encountered documentation that needs to be updated.
They’re not seeing or not getting the help they need to understand something.
They can’t locate a resource.
Who will see this information?
The collected data from submissions will be analyzed and synthesized by the Platform’s Service Design Team (SDT). The aggregated data will be presented to Platform leadership and Platform teams to measure progress and guide improvements.
If you’d like to be contacted for further discussion, please provide an email address to the Service Design Team.
Help and feedback
Get help from the Platform Support Team in Slack.
Submit a feature idea to the Platform.