Quarterly Platform Services Satisfaction Survey
Last Updated:
What is the Survey?
Survey announcement
The survey is an opportunity for VFS teams to provide feedback about the usefulness of the platform's current tools, services, communications, and other aspects.
The Service Design Team conducts this survey once per quarter and synthesizes the results to inform platform teams' future project work.
How is it used?
Results from the survey are collected, synthesized, and grouped into themes within the topic areas we designated. These themes and any representative quotes are shared with Platform teams each quarter so that individual Platform teams can incorporate direct feedback from Veteran-Facing Services (VFS) users who engage with Platform tools or services.
Where is it?
Whenever a survey is available, the link below will go live, allowing users to take the survey and provide their feedback. Additionally, reminders will be sent out in Slack via the #vfs-all-teams channel, and the link will also be available there.
The survey is currently CLOSED for this quarter.
VFS Team Members
If you work with Veteran Facing Services and/or build functionality on VA.gov, this survey is for you!
Opinions wanted!
The survey is a relatively short, 10 to 12-question survey that asks you to rate your current experience with Platform’s tools and services. The survey asks you to rate on a 1-5 scale from “Strongly Agree” to “Strongly Disagree” questions like:
When I have an idea or feedback on a Platform product or feature, I can find where to communicate that easily.
Example of one of the survey questions
The feedback collected in this survey is essential to ensure that the Platform continues to build tools and services that truly solve the needs of VFS users. The feedback ratings can also be collected over a course of time to see any significant change in the user experience. It is an opportunity for VFS teams to describe their true experience and pass along crucial information for Platform teams to incorporate into their work.
Furthermore, the very ideas or pain points that you convey can become action items for entire teams, resulting in any number of developers, designers, researchers, and product managers working to bring your ideas to fruition.
a problem can become a solution
Platform team members
The results of the Survey are meant for your consumption and utilization.
This Quarterly Survey plays in concert with the always-open Feedback Portal. The goal with this newer format, starting in 2023, is to create more actionable and focused insights. However, if you’d like to review past resources, they are available in Confluence.
Help and feedback
Get help from the Platform Support Team in Slack.
Submit a feature idea to the Platform.