Quarterly Platform Services Satisfaction Survey
Last Updated: May 20, 2025
What is the Survey?
Survey announcement
The survey is an opportunity for VFS teams to provide feedback about the usefulness of the VA.gov Platform's current tools, services, communications, and other aspects.
The Platform Research Team conducts this survey twice yearly and synthesizes the results to inform Platform teams' future project work.
How is it used?
Results from the survey are collected, synthesized, and grouped into themes within the topic areas we designated. These themes and any representative quotes are shared with Platform teams each quarter so that individual Platform teams can incorporate direct feedback from Veteran-Facing Services (VFS) users who engage with Platform tools or services.
Where is it?
When a survey is available, reminders will be sent out in Slack via the #vfs-all-teams channel, allowing users to take the survey and provide feedback.
VFS Team Members
If you work with Veteran Facing Services and/or build functionality on VA.gov, this survey is for you!
Opinions wanted!
The survey is a relatively short, 10 to 12-question survey that asks you to rate your current experience with Platform’s tools and services. The survey asks you to:
Rate on a 1-5 scale from “Strongly Agree” to “Strongly Disagree”.
Provide feedback in an open-format setting about your experience with different tools.
The feedback collected in this survey is essential to ensure that the Platform continues to build tools and services that truly solve the needs of VFS users.
Feedback ratings can also be collected over time to see if there has been a significant change in the user experience. This is an opportunity for VFS teams to describe their true experience and pass along crucial information for Platform teams to incorporate into their work.
Furthermore, the very ideas or pain points you convey can become action items for entire teams, resulting in any number of developers, designers, researchers, and product managers working to bring your ideas to fruition.
a problem can become a solution
Help and feedback
Get help from the Platform Support Team in Slack.
Submit a feature idea to the Platform.