Document Review

Do you have a document (PDF, Word, etc.) that needs to be reviewed for accessibility? This work is out of scope for Platform, however the VA 508 Office can help you out. Follow the below steps.

  1. On the VA Network, click on the YourIT! shortcut. Should open a browser and land on the home page.

  2. In the search box, enter "508 audit request" and click on the top result. Top result should be "508 Accessibility Audit Request"

  3. You'll get an input form to enter relevant data. At the bottom select "Documents" from the Product Type dropdown

  4. Enter your 508 office contact. If you do not have a regular contact, ask the Product Support Team for a reference.

  5. Upload the document from your machine. (May have to download it from the web first)

  6. You should receive a confirmation email with your ticket number linked

Lead time is around 1-2 weeks generally, depending on the team's work load

Audit Request

Teams are required to submit their product to the VA 508 office to address accessibility findings.

Follow the steps below to send your product to the VA 508 office for review: 

  1. Sign in to the VA network. This ensures that your service request is linked to your VA email and credentials.

  2. From your VA desktop, navigate to the VA Service Portal at .

  3. Select “Submit a Request” option.

    Heading that says Welcome to yourIT Service Portal, followed by text that says Let us know how we can help below. Available choices are Submit a Request and Report an Issue.
  4. On the next screen, under Technical Services Catalog menu (left hand side), select 508 Accessibility.

    Technical Services Catalog list. 508 Accessibility is highlighted as the first item in the list.
  5. On the next screen, select the option for 508 Accessibility Audit Request.

    Heading that says 508 Accessibility, followed by a service option labeled 508 Accessibility Audit R. The rest of the text is cut off. A description for this option says Audit your sites and applications to be 508 accessibility compliant.
  6. Fill out the form with the relevant data for your request.

    1. In the “Requested For” field, select the name of the OCTO Accessibility Lead, Martha Wilkes.

    2. In the “Requested For Phone Number” field, enter Martha’s phone number. You can find this on her Slack profile.

    3. In the “Requested For Location” field, enter “VACO.”

    4. Complete the remainder of the form as instructed. You will need to provide a description of your product and details about why you’re requesting a review. It might be helpful to include any information or feedback that you’ve received during Collaboration Cycle reviews.

  7. Submit your request by clicking the “Order now” button. This will put your request into the VA 508 ticket queue and routed to the appropriate person for that product.

You should expect to hear back within 10 days of submitting your request.