Document Review

Do you have a document (PDF, Word, etc.) that needs to be reviewed for accessibility? This work is out of scope for Platform, however the VA 508 Office can help you out. Follow the below steps.

  1. On the VA Network, click on the YourIT! shortcut. Should open a browser and land on the home page.

  2. In the search box, enter "508 audit request" and click on the top result. Top result should be "508 Accessibility Audit Request"

  3. You'll get an input form to enter relevant data. At the bottom select "Documents" from the Product Type dropdown

  4. Enter your 508 office contact. If you do not have a regular contact, ask the Product Support Team for a reference.

  5. Upload the document from your machine. (May have to download it from the web first)

  6. You should receive a confirmation email with your ticket number linked

Lead time is around 1-2 weeks generally, depending on the team's work load

Audit Request

All VFS teams are required to submit a VA 508 Office Audit Request, whether accessibility issues were found during the Collaboration Cycle Staging Review or not.

Follow the steps below to send your product to the VA 508 office for review: 

  1. Sign in to the VA network. This ensures that your service request is linked to your VA email and credentials.

  2. From your VA desktop, navigate to the VA Service Portal at

  3. Select “Submit a Request” option.

    Heading that says Welcome to yourIT Service Portal and two large buttons. The first button says Is something broken Report an Issue. The second button says Need something new Submit a Request.
  4. On the next screen, under Technical Services Catalog menu (left hand side), select 508 Accessibility. If you see the Standard Services Catalog instead of the Technical Services Catalog, use the Technical Catalog toggle beneath the catalog menu to switch to the correct menu.

    Technical Services Catalog list. 508 Accessibility is highlighted as the first item in the list.
  5. On the next screen, select the option for 508 Accessibility Audit Request.

    Heading that says 508 Accessibility, followed by a service option labeled 508 Accessibility Audit R. The rest of the text is cut off. A description for this option says Audit your sites and applications to be 508 accessibility compliant.
  6. Fill out the form with the relevant data for your request.

    1. In the “Requested For” field, select the name of the OCTO Accessibility Lead, Martha Wilkes.

    2. In the “Requested For Phone Number” field, enter Martha’s phone number. You can find this on her Slack profile.

    3. In the “Requested For Location” field, enter “VACO.”

    4. Complete the Request Details section as instructed. In “Description of item to be audited,” provide:

      1. A brief description of your product.

      2. A description of the scope of what should be reviewed (eg. complete product audit versus review of a new feature) and the URL(s) they should start from when testing your product.

      3. A statement that automated testing was completed using axe DevTools and either:

        1. State that no issues were detected within the scope of your product, or that all detected issues were resolved.

        2. If issues remain unresolved, copy the issue descriptions provided by axe DevTools and provide any other relevant information.

      4. Links to any accessibility testing artifacts submitted as part of your most recent Staging Review.

      5. Links to any open accessibility feedback issues created for your product as part of Staging Reviews. These GitHub issues will have a label 508-defect-# where # is a number from 0 to 4.

  7. Submit your request by clicking the “Order Now” button. This will put your request into the VA 508 ticket queue and routed to the appropriate person for that product.

You should expect to hear back within 10 days of submitting your request.