Watchtower Integration
This page helps you understand how Watchtower Integration works by covering required monitors, app tier guidance, and category examples.
Required monitors
All VA.gov apps must have the following core monitors with appropriate alerts configured:
Error rate
Anomalies
Queue exhaustion (If the app does background processing)
Each core monitor should have the "watchtower" tag, and be tagged with the priority corresponding to its app’s tier.
App tier guidance
Daily transactions/page views | Learn about | View benefits | Use/manage benefits | Apply for benefits |
|---|---|---|---|---|
10,000+ | tier 1 | tier 1 | tier 1 | tier 1 |
1,000+ | tier 2 | tier 2 | tier 1 | tier 1 |
100+ | tier 3 | tier 3 | tier 2 | tier 1 |
0+ | tier 3 | tier 3 | tier 2 | tier 2 |
Follow the above chart to determine your app’s tier. Your app’s tier classification should be reviewed periodically and when functionality or usage changes significantly.
Category examples
Learn about: Informational, non-interactive content.
Example: the VA.gov homepage
View Benefits: Personalized health or benefit information where no information is submitted.
Examples: Letter downloads, MHV medical records
Use/manage benefits: Apps that enable updating or using information.
Examples: Direct deposit update, MHV Prescriptions
Apply for benefits: Apps that enable applying for healthcare or benefits:
Examples: 526, 1010ez
Questions?
If you have any issues or questions, please reach out to the Watch Officer Team team by posting in the #octo-watch-officer Slack channel.
Help and feedback
Get help from the Platform Support Team in Slack.
Submit a feature idea to the Platform.