VFS teams can implement events to track a user’s journey through multi-step veteran forms.

If possible, avoid custom implementations by using the helper functions built into the forms-system application.

Data Dictionary for Form Events

Data Layer Event

Step in Form Process

Interaction

no-login-start-form

Form Starts

Form Start - Starting application without logging in

login-link-clicked-cta-form

Form Starts

Form Start - Call-to-action to Sign In to start form

login-successful-start-form

Form Starts

Form Start - Begin form button after successful sign in

<product>-sip-form-saved

Form Saves and Submissions

Form Saves - Event is triggered for auto form saves

<product>-sip-form-prefill-failed

Form Saves and Submissions

Form Prefill Failures - Tracks when form prefill cannot be retrieved

<product>--submission

Form Saves and Submissions

Form Submission - Measure the form submission; Success and failures are measured distinctly

<product>--submission-successful

Form Saves and Submissions

Form Submission Successful - Triggered when the form has been successfully submitted

<product>--submission-failed

Form Saves and Submissions

Form Failures - Triggered when the form has failed client or server-side

Product Prefixes

If your Product area is not listed below, please reach out to the Platform Analytics & Insights team via the GTM Implementation & QA GitHub Issue and also using /support on the #vfs-platform-support channel for guidance.

Product

Prefix

Event Action

Burials

burials-530-, preneed-

Forms - Burials

Caregivers

caregivers-

Forms - Family Member Benefits

Claims Tracker

claims-

Disability

disability-

Forms - Disability

Discharge Upgrade

discharge-upgrade-

Education Applications

edu-, edu-1990e-, edu-1990n-, edu-1995-, edu-5490-, edu-5495-

Forms - Education

GIBCT

gibct-

Health Care Applications

hca-, vaos-

Forms - Health Care

Health Records

health-record-

Forms

Pensions

pensions-

Forms - Pensions

Post 9-11 Benefits Status

post911-

Forms

Prescription Refills

rx-

Forms

Secure Messaging

sm-

Sign-on

login-, logout-, register-, verify-

Terms and Conditions

terms-

VA Letters

letter-

Veteran ID Card

vic-

Request a Board Appeal

10182-board-appeal-