Chatbot Events

Interaction

Data Layer

Notes

~~Chatbot button click~~

{
  'event': 'chatbot-connection-successful'
}

JS

This has been deprecated for the button click event.

~~Chatbot API calls~~

Deprecated for API events

{
  'event': 'chatbot-load-successful'
}

JS

{
  'event': 'chatbot-connection-failure'
}

JS

{
  'event': 'chatbot-load-failure'
}

JS

These events have been deprecated for API events.

Chatbot resource link click

{
  'event': 'chatbot-resource-link-click'
}

JS

Uses built-in GTM Click Text and Click URL

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