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Chatbot Events

Last Updated:

Interaction

Data Layer

Notes

Chatbot button click

Deprecated for button click event
JavaScript
{
  'event': 'chatbot-connection-successful'
}

This has been deprecated for the button click event.

Chatbot API calls

Deprecated for API events
JavaScript
{
  'event': 'chatbot-load-successful'
}
JavaScript
{
  'event': 'chatbot-connection-failure'
}
JavaScript
{
  'event': 'chatbot-load-failure'
}

These events have been deprecated for API events.

Chatbot resource link click
JavaScript
{
  'event': 'chatbot-resource-link-click'
}

Uses built-in GTM Click Text and Click URL

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