Interaction

Data Layer

Notes

Chatbot button click

Deprecated for button click event

{
  'event': 'chatbot-connection-successful'
}
JS

This has been deprecated for the button click event.

Chatbot API calls

Deprecated for API events

{
  'event': 'chatbot-load-successful'
}
JS
{
  'event': 'chatbot-connection-failure'
}
JS
{
  'event': 'chatbot-load-failure'
}
JS

These events have been deprecated for API events.

Chatbot resource link click

{
  'event': 'chatbot-resource-link-click'
}
JS

Uses built-in GTM Click Text and Click URL