To get help from someone on the Platform, use the Slack workflow in the #vfs-platform-support channel. This allows us to automate support request tracking so we can improve Platform Support over time.
Avoid direct messaging a Platform team member. Chatting openly in the #vfs-platform-support channel allows others to learn from the questions and answers discussed.
Before you begin
We know you’re working hard towards your deadlines and we’re here to help. Refer to our official response time policy.
Step 1: Open the Slack shortcut menu
Step 2: Select the Platform Support shortcut
Step 3: Enter your support request
The support form will open in a modal (it may take a second to load).