Getting help from the Platform in Slack
To get help from someone on the Platform, use the Slack workflow in the #vfs-platform-support channel. This allows us to automate support request tracking so we can improve Platform Support over time.
Avoid direct messaging a Platform team member. Chatting openly in the #vfs-platform-support channel allows others to learn from the questions and answers discussed.
Before you begin
We know you’re working hard towards your deadlines and we’re here to help. Refer to our official response time policy.
Step-by-step guide
Step 1: Open the Slack shortcut menu
In the #vfs-platform-support channel, select the lightning icon or type /support in the message bar.
OR
Step 2: Select the Platform Support shortcut
In the list of shortcuts, select Platform Support then Need Platform Support to open the form.
Step 3: Enter your support request
The support form will open in a modal (it may take a second to load).
Enter your support request information in the form.
2. In the I need help from menu, select the Platform team you need help from.
3. In the
What is the nature of the request? box, select the option that most closely matches the topic of your request
4. In the Summary of request box, provide enough information for the Platform team to respond to your request.
Examples of information to include:
URLs
Code snippets
Step 4: Submit your request
Your request will post to #vfs-platform-support and is assigned to the appropriate Platform team for support.
Other shortcuts
To see a list of ways to contact the Platform for help, select Need help from Platform? pinned to the top of in the shortcut list. A message will appear that’s only visible to you.
